Refund policy

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Refund & Return Policy

Effective Date: August 13, 2026

At PostureLab, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below for details on returns, exchanges, and refunds.

1. 30-Day Return Window

We offer a 30-day money-back guarantee. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in its original condition, unworn, unused, and in its original packaging.

  • You must provide proof of purchase (such as your order number or receipt).

2. How to Initiate a Return

  1. Contact Us: Send an email to info@myposturelab.store with your order number and the reason for the return.

  2. Review & Approval: Our support team will review your request and provide you with return instructions and the return shipping address.

  3. Ship the Item: Package the item securely and send it back using a trackable shipping service.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Shipping costs are non-refundable.

4. Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at info@myposturelab.store with photos/videos of the issue so we can evaluate it and make it right immediately.

5. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

For any questions regarding returns and refunds, please reach out to us at:

PostureLab Support

Email: info@myposturelab.store

Website: https://myposturelab.store