Shipping & Returns

 

Returns & Exchanges

We want you to love your GlowFrost products. If you are not completely satisfied with your purchase, we accept returns within 14 days of delivery.

Conditions for Returns

• The product must be unused and in its original packaging.
• Proof of purchase (order confirmation) is required.
• Sale items and opened skincare products cannot be returned for hygiene reasons.

How to Return

To initiate a return, please contact us at info@glowfrostface.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@glowfrostface.com with photos of the issue. We will resolve it as quickly as possible.