Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our products, add your favourites to the cart, and proceed to checkout. You can pay securely with a credit/debit card or other available payment methods.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@posturelab.com. We can only make changes before the order has been processed and shipped.

Shipping

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Product Questions

How often should I wear it? We recommend starting with 30–60 minutes a day and gradually increasing as your body gets used to it. Many people wear it during work hours or while doing daily activities.

Is it comfortable for all-day wear? Yes. It’s made with soft, breathable, and flexible materials designed to stay comfortable for several hours without digging into your skin.

How do I clean it? Simply hand wash with mild soap and water, then let it air dry. Avoid using a washing machine or dryer.

I received a damaged product. What should I do? Please contact us within 48 hours at contact@posturelab.com with your order number and photos of the damage. We’ll make it right.

Still have questions? Don’t hesitate to reach out to us at contact@posturelab.com. We’re happy to help!